Refund Policy

1. Automatic Refunds

The following situations will be automatically refunded in full:

• Recognition Failure: Captcha recognition failure, system auto-refunds
• Recognition Error: Incorrect recognition result, immediate refund upon user report
• Service Exception: Task failures due to platform issues

⚡ Automatic refunds are typically completed within 1 minute, credited directly to account balance.

2. Manual Refund Requests

Eligible conditions:

2.1 Deposit Refund

All of the following must be met:

• Within 7 days of deposit
• Actual usage does not exceed 10% of deposit
• No record of violations

Refund Amount = Deposit Amount - Used Amount - Handling Fee (5%)

2.2 Service Quality Issues

• Recognition accuracy consistently below promised standard
• Abnormal service response time
• Frequent service interruptions

We will provide compensation or refund based on actual circumstances.

3. Non-Refundable Situations

Refunds are not available for:

• Packages used for more than 30 minutes after purchase
• Normal usage balance (non-quality issues)
• Deposits over 7 days old with usage exceeding 10%
• Accounts banned for violations
• Fraudulent transactions or false complaints
• Issues due to user error (e.g., incorrect API calls)

4. Refund Process

Step 1: Submit Request

Log in, go to "Settings" → "Help Center" → "Apply for Refund"

Step 2: Review

We will review your request within 3 business days

Step 3: Refund

• Account balance refund: Immediate
• Original payment method: 3-7 business days

5. Special Notes

5.1 Package Bonuses: Bonus amounts from deposit packages are non-refundable.

5.2 Referral Rewards: Balance earned through referrals is non-refundable.

5.3 Promotional Deposits: Deposits during promotions are handled according to promotional terms.

6. Contact Us

For refund-related inquiries:

• Email: refund@passxapi.com
• Telegram: @passxapi
• Business hours: Monday to Friday, 9:00-18:00 (Beijing Time)